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Building trusted relationships
Businesses run on trust. No matter how you cut it, the wheels of commerce are greased by promises, good will, and the potential for legal consequences. Our personal and work lives are surrounded by...
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Managing wage risk
In a now almost ritualised gnashing of teeth, business lobbyists descended again on Canberra last week to hear the results of their latest efforts to influence the Fair Work Australia minimum wage...
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When strategies come unstuck
CEOs are paid the big bucks to come up with a strategic vision for an organisation, and turn the cards they are dealt into shareholder wealth. In 2002, you didn’t need to be a high flying ivy league...
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Productivity Champions
Everyone loves a champion. The Olympic Games are the one time when the entire world truly comes together to choose winners and losers. The rules for each activity have varying levels of complexity, but...
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How to lead through uncertainty
In a market economy there will always be both winners and losers. That is the name of the game. But bad news attracts eyeballs in the media, and it is a pretty safe bet that your daily serve of news...
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Surviving a verbal blunder
Every leader dreads the accidental slip of the tongue that causes unintended offence. When it happens within the confines of the board room, the consequences can be contained. But once it starts...
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Finding the right balance in public sector workplace reform
There is little doubt that the Australian public sector is facing some major headwinds at the moment. State governments in NSW, VIC, and QLD are all embarking on major reform agendas across their...
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Taking the lead on customer service
2013 looks set to be a bumpy ride for many Australian leaders, with both businesses and governments facing some sobering challenges. The Australian Bureau of Statistics kicked off the year with the...
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The demographic disaster facing public sector budgets
By and large, we expect to pay taxes, elect politicians, and abide by the laws of the day. In return we expect governments to deliver the services we want. Things like easy access to good quality...
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Big Data, Little Innovation
IT infrastructure spending has experienced a rough patch over the last few years, with many large Australian businesses slowing down their investments in new technologies. Cloud services have made...
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Homeless multinationals and taxing decisions
The digital economy has generated many changes in how we shop, stay in touch with friends, and manage our daily routines. Despite this, it seems that politicians around the world are only just starting...
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The double bind of sexism
Sexism is a cultural challenge that is entrenched in many Australian businesses. It is completely counterproductive, as many businesses are currently struggling to attract and retain talented people in...
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Cloud computing faces a clear and present danger
Trust and paranoia seem to walk hand in hand in business. Many organisations walk a fine line between trying to entice customers with a pleasant experience, and protecting their assets. Companies like...
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Death of the retail salesman
2013 has been another tough year of transition for many retailers, with major Australian retailers such as Billabong, Lisa Ho, and Payless Shoes all paying a high price for poor management decisions....
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Profiting from poverty
The new federal government has been remarkably silent on the state of the economy since winning office. I suspect most Australian business leaders are now simply relieved that the relentless media...
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Open Government, how ready is Australia?
Open Government fundamentally aims to build and maintain a systematic approach to improving transparency, accountability and responsiveness to citizens. The shift towards Open Government emerged from...
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Systems Thinking – The key to public sector performance
Multiple masters, divergent agendas and conflicting priorities make measuring success a significant challenge for public administrators and politicians alike. With global and local economic climates...
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Cracking the Diversity Conundrum
Over the Christmas break, a close friend of mine was sharing with me the challenges she faced returning to work after having her first child. Before taking leave, my friend was a highly successful...
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I’m travelling to Cambodia to build a village
In July I will be volunteering as part of a community build with Habitat for Humanity Australia, a not-for-profit organisation that was established to provide housing for low income families. Habitat...
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Why Performance Management Systems Fail to Deliver Better Performance
In the world of business, today’s leaders exist in a Darwinian fight for survival, where high rates of change and uncertainty are the key pressures determining their future. Using Darwin’s theories,...
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